Shipping & Delivery Policy

1. Nationwide Delivery Coverage

Wholesaler-PK delivers orders to all major cities, towns, and union councils across Pakistan — including Lahore, Karachi, Islamabad, Rawalpindi, Peshawar, Multan, Faisalabad, Quetta, and hundreds of other locations — through trusted courier partners such as TCS, Leopards Courier, M&P, and Call Courier.

2. Delivery Charges & Free Shipping

• Standard flat delivery fee of Rs. 200 on all orders under Rs. 3,000.
• 100% FREE Home Delivery on all orders totaling Rs. 3,000 or more.
• Special bundle and promotional offers may include free shipping regardless of order value.

3. Delivery Timelines

• Lahore, Islamabad, Rawalpindi, Karachi, Faisalabad & Multan: 2 - 3 Working Days
• Other cities & towns across Pakistan: 3 - 4 Working Days
• Remote and far-flung areas may take up to 5 working days depending on courier network availability.

Delivery time is counted from the moment your parcel is handed over to the courier, not from the time of ordering. Delays may occur during public holidays, heavy weather, or nationwide courier service disruptions.

4. Order Verification

Before dispatching your Cash on Delivery (COD) parcel, our customer support team verifies every order to minimize delivery failures. We will contact you via phone call or message on the number provided at checkout. Please keep this number reachable, as failed verification may delay dispatch.

5. Packing & Quality Protection

Every item is carefully wrapped in protective packaging and packed inside a reinforced corrugated box to protect the product from damage during transit.

6. Cash on Delivery (COD) Payment

We offer Cash on Delivery across all cities in Pakistan. You pay the total amount — in cash — directly to the courier representative only when your parcel is delivered to your doorstep. No advance payment is required for COD orders.

7. Order Tracking & Support

Once your parcel is dispatched, you will receive a tracking number by email. For any delivery-related query, please email our support team at thewaadajewels@gmail.com. Our support team is available Mon - Sat (9:00 AM - 9:00 PM).

8. Damaged or Incorrect Delivery

If you receive a damaged, or incorrect item, please notify us within 24 hours of delivery with photo or video evidence by email. We will arrange a free replacement or refund in accordance with our Returns & Refund Policy.